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Tuesday, October 24, 2017

An Update from our Holiday Inn Experience

I just heard from the IHG corporate office and wanted to update those of you who are following our story.

The gentleman I spoke to on the phone had read my previous blog post and addressed my concerns about our recent stay.  He was apologetic and corrected the issues that we had.  IHG has agreed to..

  1. Give us a partial credit to our account so that we are charged in accordance to the rooms that we actually stayed in, as well as what the front end manager had offered us when we were moved (to pay for one room, not two).
  2. Credited our rewards card with bonus points towards a future stay.
  3. Most importantly, they will be updating the website for that specific Holiday Inn (the Holiday Inn and Suites in Anaheim by Disneyland) to reflect that the section of the hotel with their themed suites does NOT have elevator access.  

Though we will not stay at that specific Holiday Inn again, due to the assistant general manager and her treatment towards us/our situation, I am satisfied with the follow-up that we received from Corporate, and I am thankful that they are going to take steps towards making sure this does not happen to other Holiday Inn guests.

Though this incident was stressful and time-consuming, we still had a good vacation, and are still thankful for our time together.

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